Privacy Policy

Oppy Marketplace Pty Ltd

ABN: 22 698 396 137

ACN: 698 396 137

Oppy is an online marketplace that enables users to buy and sell clothing, art, handmade goods, upcycled items, and other permitted goods.

To operate the Platform, Oppy collects, stores, and processes information relating to users, transactions, communications, shipping, payments, and marketplace activity.

Account Information

Profile Information

Listing Information

Transaction Information

Payment Information

Shipping Information

Communications Information

Dispute Information

Technical Information

Cookies & Similar Technologies

We may use personal information to:

• operate the Platform
• create and manage accounts
• process transactions
• facilitate shipping
• generate shipping labels
• process payouts
• process refunds
• administer disputes
• provide customer support
• improve marketplace safety
• investigate suspicious activity
• detect fraud
• enforce policies
• send notifications
• provide marketplace features
• conduct analytics
• comply with legal obligations
• protect users
• protect Oppy

Certain information is intentionally public.

Public information may include:

• usernames
• profile photos
• biographies
• reviews
• ratings
• active listings
• sold listings
• public seller profiles

Users should not include sensitive personal information in public content.

Oppy cannot control how public information may be viewed, copied, indexed, or shared by third parties.

To facilitate marketplace transactions, Oppy may share information between buyers and sellers.

This may include:

• usernames
• names
• delivery information
• sender information
• tracking information
• shipping details
• transaction information
• communications relevant to the transaction

Such sharing is necessary for transaction fulfilment, returns, disputes, and marketplace operations.

Oppy shares information with Stripe and related providers to:

• process payments
• process payouts
• perform identity verification
• manage connected accounts
• prevent fraud
• comply with legal obligations

These providers may collect and process information independently in accordance with their own privacy policies.

Oppy may share shipping information with:

• postal services
• shipping carriers
• label generation providers
• logistics providers
• delivery partners

This information is shared only where reasonably necessary to fulfil marketplace transactions.

Oppy may use third-party providers for:

• cloud hosting
• database infrastructure
• storage services
• analytics
• email delivery
• notifications
• fraud prevention
• payment processing
• customer support tools
• application monitoring

These providers may process information on Oppy's behalf.

We may disclose information where reasonably necessary to:

• comply with laws
• comply with court orders
• respond to lawful requests
• investigate fraud
• investigate prohibited activity
• enforce our Terms
• protect users
• protect Oppy
• protect public safety

Oppy may use automated systems to:

• send reminders
• monitor transactions
• detect suspicious activity
• manage notification workflows
• administer transaction timelines
• release funds according to platform rules
• identify policy violations
• improve platform operations

Human review may occur where appropriate.

Oppy uses reasonable technical and organisational measures to protect information.

These measures may include:

• access controls
• authentication systems
• encryption in transit
• infrastructure security measures
• activity monitoring

No method of storage or transmission can be guaranteed to be completely secure.

Oppy may retain information for as long as reasonably necessary to:

• operate the Platform
• administer transactions
• resolve disputes
• prevent fraud
• enforce agreements
• satisfy legal obligations
• maintain business records

Information may remain in backups and archived systems for reasonable periods.

Some service providers used by Oppy may process information outside Australia.

By using the Platform, users acknowledge that information may be transferred, stored, or processed in other jurisdictions.

Oppy takes reasonable steps to work with reputable providers.

Subject to applicable law, users may request:

• access to personal information
• correction of inaccurate information
• updating of account information

You can request account deletion from Edit Profile when you have no open orders, disputes, pending payouts, refunds, or postage balances. Holiday mode is available if you only need a break from selling.

When you confirm deletion, your account is immediately scheduled for closure and hidden from the marketplace. You have 30 days to sign in and restore your account. After that window, the account is closed and can no longer be used.

Oppy may retain information after account closure where reasonably necessary for:

• legal obligations
• dispute resolution
• fraud prevention
• tax and accounting requirements
• enforcement purposes

Oppy is intended for users aged 16 years and older.

Users under 18 years should obtain parental or guardian permission before using the Platform.

Oppy does not knowingly target children below the minimum permitted age.

Oppy may update this Privacy Policy from time to time.

Updated versions will be published on the Platform.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.